FAQ's

PAYMENT

Which methods of payment do you accept?

The checkout process is through PayPal, however, you don't need an account with PayPal to purchase our products. You can choose to use a debit or credit card instead. 


TURNAROUND TIME

How long will it take my order to ship?

Your items will be shipped within 2-3 days of purchase or sooner. All packages ship via USPS first class mail. Packages typically arrive within 4-5 days for domestic orders and 7-11 days for international orders. *International orders can sometimes take up to 30+ days to arrive. Unfortunately, we can't offer tracking on international orders, but domestic customers will receive a tracking number by default.

Shipping times are ESTIMATES provided by the USPS. The USPS does not guarantee specific arrival dates unless it's shipping Express/Overnight


PACKAGING

How do you package your products?

Greeting cards and prints are shipped enclosed in a cello sleeve inside of a sturdy stay flat kraft mailer WITH an extra piece of corrugated cardboard inserted to prevent bending/damage during transit

All buttons and magnets ship in a waterproof eco-friendly bubble mailer

All prints larger than 8x10 ship in a recycled kraft tube


PROBLEMS

If your order arrives damaged:

In the rare case that a package gets damaged in transit, please email a photo to jen@arthursplaidpants.com and we'll send you a replacement free of charge.

Lost shipment:

Since all U.S. Domestic orders ship with a tracking # you are responsible to call/notify the USPS if your order is lost/delayed. You receive a tracking # once your orders ships. This is the number that USPS needs to track/locate your order.

Returned packages:

If USPS is unable to deliver a package due to incorrect shipping info. provided by the buyer and the package is returned back to me the buyer will be responsible for cost to re-ship the item. An additional invoice will be sent to you via Paypal and must be paid before it re-ships.


RETURNS

Do you accept returns and exchanges?

No exchanges or returns are accepted


WHOLESALE

You’re interested in becoming a wholesale customer?

Awesome! Check out my wholesale page and shoot me an Email: jen@arthursplaidpants.com

Optional slide-out tab

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